Storage Islington Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Islington provides storage and related removal and transport services within the United Kingdom. By making a booking, using a storage unit, or asking us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any order.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company placing an order for storage and or removal services with Storage Islington.
Services means any storage, handling, packing, loading, transport, removal, unloading or ancillary services provided by Storage Islington.
Goods means the items that the Customer places into storage or asks Storage Islington to handle, pack, move, or transport.
Contract means the agreement between the Customer and Storage Islington for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Islington offers self-storage units, containerised storage, and related removal and transport services for domestic and business customers. The specific type and scope of Services will be as agreed in writing or through our booking confirmation.
Services may include collection and delivery of Goods, loading and unloading, packing assistance, and short-term or long-term storage. All Services are subject to availability and these Terms and Conditions.
3. Booking Process
3.1 A booking may be made online or in person by providing the required information about the Customer, the Goods, the expected duration of storage, and any required removal or transport services.
3.2 A booking is not confirmed until Storage Islington issues a booking confirmation and, where required, receives any initial payment or deposit specified at the time of booking.
3.3 The Customer is responsible for ensuring that all information given at the time of booking is accurate and complete. Any change to the date, time, collection or delivery address, storage size requirement, or nature of the Goods may result in changes to the quoted price and may be subject to availability.
3.4 Storage Islington reserves the right to refuse any booking or to cancel any booking in accordance with these Terms and Conditions where the Customer fails to comply with the requirements of the Contract.
4. Customer Obligations
4.1 The Customer must ensure that they are legally entitled to store and or move the Goods and that the Goods do not include any items prohibited under these Terms and Conditions.
4.2 The Customer must ensure that Goods are properly packed, secured and labelled where appropriate, and that access routes at collection and delivery addresses are clear and suitable for safe loading and unloading.
4.3 The Customer must provide accurate information about any fragile, high value, heavy, bulky, or unusual items that require special handling.
4.4 The Customer is responsible for obtaining any necessary permissions for access to properties, parking arrangements, building management approvals, or loading bay use.
5. Prohibited and Restricted Items
5.1 The Customer must not store or ask Storage Islington to handle or transport any of the following.
Perishable goods, live animals, plants, or any other living organisms.
Explosives, firearms, weapons, ammunition, or similar items.
Chemicals, hazardous substances, toxic materials, asbestos, gas cylinders, flammable liquids, or any item classified as dangerous goods under applicable regulations.
Illegal items, stolen property, or any goods the possession of which would be unlawful.
Cash, securities, precious metals in bullion form, or items of exceptional value such as fine art, jewellery or antiques unless expressly agreed in writing and adequately insured.
5.2 Storage Islington may refuse to receive any Goods that, in its reasonable opinion, present a risk to people, property, or the environment, or that appear to include prohibited items.
6. Payments and Charges
6.1 Prices for Services will be quoted prior to booking based on the information provided by the Customer. Any change in the information on which a quote is based may result in a revised quote.
6.2 Storage charges are usually payable in advance on a weekly or monthly basis as agreed in the booking confirmation. Removal and transport charges may be payable in full or in part in advance, as notified during the booking process.
6.3 Payment must be made by an accepted method specified at the time of booking. All payments must be made in pounds sterling unless expressly agreed otherwise.
6.4 If payment is not received on or before the due date, Storage Islington may apply late payment charges or interest at a reasonable rate and may withhold access to the storage unit or suspend Services until all outstanding sums are paid in full.
6.5 Where storage fees remain unpaid for a prolonged period, Storage Islington reserves the right to exercise a lien over the Goods and, after giving reasonable notice, to dispose of some or all of the Goods to recover unpaid charges and any associated costs. Any surplus, after deduction of all due sums and costs, will be payable to the Customer upon request.
7. Cancellations and Amendments
7.1 The Customer may cancel a booking for removal or transport services by giving written notice within a reasonable time prior to the scheduled service date. Storage Islington may apply a cancellation charge where cancellation is made close to the scheduled date, reflecting costs and lost opportunity.
7.2 If a Customer cancels storage before moving in, any deposit or initial payment may be refundable or partially refundable subject to the terms communicated at the time of booking.
7.3 Once Goods have been placed into storage, the Customer may terminate the storage Contract by giving the minimum notice period specified in the booking confirmation. Storage fees will remain payable up to the end of the notice period.
7.4 If the Customer fails to provide adequate notice or vacates without notice, Storage Islington may charge storage fees up to the end of the notice period or a reasonable equivalent, together with any costs of emptying, cleaning or dealing with uncollected Goods.
7.5 Storage Islington may cancel a booking or terminate the Contract with immediate effect if the Customer is in material breach of these Terms and Conditions, including failure to pay charges when due, storage of prohibited items, or use of the premises for any unlawful purpose.
8. Access to Storage Units
8.1 Access arrangements and opening hours will be specified at the time of booking or through subsequent notifications. The Customer must comply with any site rules, security procedures and health and safety instructions.
8.2 Storage Islington may temporarily restrict access to all or part of the site or particular units where necessary for maintenance, security, safety, or legal reasons. Reasonable efforts will be made to minimise disruption and to communicate any significant access restrictions in advance.
8.3 The Customer is responsible for keeping any keys, access cards, or codes secure and must not share them with unauthorised persons. Storage Islington is not liable for unauthorised access resulting from the Customer's failure to keep credentials secure.
9. Condition of Goods and Packing
9.1 Unless expressly agreed that Storage Islington will provide packing services, the Customer is responsible for all packing and preparation of the Goods. Storage Islington is not liable for loss or damage arising from inadequate or improper packing by the Customer.
9.2 The Customer should take reasonable steps to protect fragile items, disassemble furniture where appropriate, and ensure that boxes are of suitable strength and closed securely.
9.3 Where Storage Islington supplies packing materials, these are provided on an as is basis and do not constitute a guarantee of protection. It remains the Customer's responsibility to pack Goods suitably.
10. Waste, Rubbish and Environmental Regulations
10.1 The storage units and any vehicles used for removal and transport must not be used for the disposal of waste or rubbish. The Customer must not leave unwanted items, packaging, or refuse in corridors, loading areas, or elsewhere on the premises.
10.2 The Customer is responsible for the lawful disposal of any waste generated in connection with their use of the Services. This includes compliance with all relevant environmental and waste regulations.
10.3 Hazardous waste, electrical equipment, chemicals, and other controlled waste must be disposed of in accordance with applicable laws and must not be abandoned in storage units or vehicles.
10.4 If the Customer leaves any waste, abandoned Goods, or contamination in a storage unit or elsewhere on the premises, Storage Islington may arrange for cleaning, removal, and disposal at the Customer's expense. Reasonable charges will apply for labour, transport, disposal fees, and any necessary specialist services.
11. Liability and Risk
11.1 The Customer accepts that storing Goods, and the handling and transport of Goods, involves inherent risks. The Customer is strongly advised to arrange adequate insurance cover for the full replacement value of the Goods.
11.2 Unless separately agreed in writing, Storage Islington does not insure the Goods for the Customer and any cover available through third parties is subject to their terms and conditions.
11.3 Storage Islington will take reasonable care in providing the Services but will not be liable for loss or damage to Goods arising from any of the following.
Inadequate or improper packing, labelling or preparation by the Customer.
Normal wear and tear, gradual deterioration, atmospheric or climatic conditions including damp, mould or condensation.
Inherent vice or defect in the Goods, including the natural condition or fragility of certain items.
Acts or omissions of the Customer or third parties, including where persons accompany the vehicle or access the storage unit.
Events beyond the reasonable control of Storage Islington, such as acts of God, fire, flood, severe weather, strikes, lockouts, or other industrial disputes, public disorder, or acts of authorities.
11.4 Where Storage Islington is found legally liable for loss or damage to Goods, its liability will be limited to a reasonable amount having regard to the nature and value of the Goods, any declared value, and the fees paid for the Services, subject to any more specific limitation stated in the booking confirmation or any applicable insurance policy.
11.5 Storage Islington is not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity arising from or in connection with the Services.
12. Indemnity
12.1 The Customer agrees to indemnify Storage Islington against all claims, demands, losses, damages, costs and expenses arising from.
The Customer's breach of these Terms and Conditions.
The storage or handling of prohibited or unlawful items.
Any third party claims resulting from the nature or condition of the Goods where this was not disclosed to Storage Islington or where the Goods were in breach of law or regulation.
13. Termination
13.1 Either party may terminate the storage Contract by giving the notice period specified in the booking confirmation, subject to settlement of any outstanding charges.
13.2 Storage Islington may terminate the Contract immediately if the Customer is in serious or persistent breach of these Terms and Conditions, becomes insolvent or bankrupt, or if it becomes unlawful to continue to provide the Services.
13.3 On termination, the Customer must remove all Goods from storage and settle all sums due. If the Customer fails to remove the Goods, Storage Islington may exercise its rights to dispose of Goods as set out in these Terms and Conditions.
14. Data Protection and Privacy
14.1 Storage Islington will collect and use personal data in order to manage bookings, provide Services, administer accounts, and comply with legal obligations.
14.2 Personal data will be processed in accordance with applicable data protection laws. The Customer is responsible for ensuring that any personal data provided to Storage Islington is accurate and up to date.
15. Variation of Terms
15.1 Storage Islington may vary these Terms and Conditions from time to time. Any updated terms will apply to new bookings and, where reasonably practicable, to ongoing Contracts after notification to the Customer.
15.2 If the Customer continues to use the Services after receiving notice of a change to the Terms and Conditions, the Customer will be deemed to have accepted the updated terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage Islington.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be treated as deleted and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by Storage Islington in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Contract is between Storage Islington and the Customer. No third party shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of the Contract.
17.4 These Terms and Conditions, together with any written booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede all previous discussions, correspondence, or agreements relating to the same subject matter.
